Discover Salesforce technology

Top performance in Salesforce Technology

Salesforce is a customer relationship management solution that brings companies and customers together. It’s an integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. Salesforce delivers personalized experiences to your customers  by using the integrated CRM platform that we call Salesforce Customer 360. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more.

Team up for a true omnichannel experience

Aiming for a true omnichannel experience? We help both B2B and B2C companies to create the digital story their clients need by using state-of-the-art Salesforce products. Build a complete view of your customers and deliver the experiences they expect.

Get a single, shared view of your customers. With knowledge of your customers’ history, interests, and even frustrations, you can start scoring with experiences better tailored to their needs and elevate how they see your brand. Benefits are:

  • Platform: Helps you grow and scale
  • Mobile-first CRM: Run your whole business from your phone
  • Artificial intelligence: The first AI built right into your CRM
  • Analytics: Give every employee data-driven insights
  • Top performance: Ranked #1 by IDC four years running

Practice makes perfect

Over the years we have become experts in all Salesforce software solutions. We can therefore support you in Commerce, marketing automation, CRM and data dashboard implementations.

Practice makes perfect

Over the years we have become experts in all Salesforce software solutions. We can therefore support you in Commerce, marketing automation, CRM and data dashboard implementations.

Salesforce Marketing Cloud

Enable customer engagement to be managed throughout the customer journey and score with a seamless customer experience.

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Salesforce Commerce Cloud

An intelligent and inspiring enterprise e-commerce platform with a mobile-first commerce experience. Creating the ultimate journey, moving seamlessly between touchpoints.

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Salesforce Service cloud

Salesforce intelligent, all-in-one ecommerce solution has everything you need to create innovative, personalised shopping experiences across mobile, social and web.

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Mirakl Marketplace

Mirakl equips businesses to lead in the changing commerce landscape and helps your business launch and grow an e-Commerce marketplace to offer more, learn more, and sell more online.

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Marketing Cloud Account Engagement (Pardot)

A marketing automation tool focussing on lead generation and nurturing. Track and measure the impact of your communication and gain a deeper understanding of consumer behaviour.

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Marketing Cloud Intelligence (Datorama)

As a cloud-based online platform, Datorama makes it possible to visualise and harmonise all (marketing) related intelligence.

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Track sales, process orders and returns, manage inventory and streamline fulfilment in order to ensure a seamless digital commerce experience.

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CMS / Pagedesigner

A content creation tool in Salesforce Commerce Cloud B2C, which helps you to build reusable templates and components. No HTML experience required.

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Marketing Cloud Customer Data Platform (CDP)

CDP helps marketers ingest data, built a data asset with first party data, understand customer identity, segment, and activate...

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As partner of Salesforce, we have dedicated teams with certified people in Commerce Cloud, Marketing Cloud and Service Cloud. With more than ten years of digital commerce experience, we know the ins-and-outs of complex implementation with lots of integrations in a true omnichannel landscape.

Benefits of 360° implementation

Customer 360 is the #1 customer relationship management (CRM) platform. There’s a best-in-class app for every phase of your customer’s journey, from lead to loyalty.  Find the right mix of solutions for any team in any industry. We’ll help your teams come together, serve customers better, and grow your business.

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Solutions for a bright future

We’ll guide you in finding the right solutions. Our specialised team is skilled in diverse commerce solutions like e-commerce, loyalty and omni-channel and will keep you on track for the future.

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Discover our industries

A digital presence is a must in every industry. Modern customers and users expect a personal service, seamless customer experience and plenty of engagement.

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Are you an expert in Salesforce? Or are you highly interested in Salesforce development? Then Forward could be a great place for you! We’re looking for Commerce cloud developers, Marketing cloud consultants and more! check out our open positions.

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