FastForward Service Cloud Accelerator
Fast time-to-market on a best-in-class solution
Our experts have developed a faster and more effective starting point for Service Cloud implementations. Improve your service strategy with the FastForward Salesforce Service Cloud Accelerator.
A complete solution equipping businesses with the tools and features necessary to create personalized, multi-channel support that meets customer expectations.
Our Accelerator simplifies initial Service Cloud setup within your budget starting at €60.000*.
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Solutions
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Salesforce Service Cloud
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Salesforce Marketing Cloud
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What is included?
Step 1: Discovery workshops
We start with discovery workshops designed to gain a deep understanding of your business needs and objectives.
Step 2: Exclusive delivery methodology
Our distinctive and exclusive delivery methodology ensures the smooth and successful execution of your Service Cloud implementation.
Step 3: Full technical setup
We carry out a full technical and scalable setup of the Salesforce Service Cloud environment, getting your company up and running efficiently.
Step 4: Training and platform adoption
To empower your team, we provide comprehensive training and platform adoption support, enabling them to work confidently and independently with the platform.
Out-of-the box Accelerator
assets & insights
Our Service Cloud Accelerator starts with a customised Service Cloud console designed to improve case management. With a multi-channel setup, we enable seamless communication across email, web forms, and voice (BYOT), broadening your customer service capabilities. Automated case routing and a supervisor dashboard simplify case distribution and oversight.
We ensure compliance with data privacy regulations through comprehensive consent management and the right to be forgotten. To streamline operations, we implement basic knowledge management and process automation, helping your team work more efficiently. You will also gain access to multiple reports and dashboards, providing clear insights into performance.
We manage data migration for open cases, accounts, and contacts to ensure a smooth transition. Finally, we integrate the Service Cloud with Salesforce Marketing Cloud, aligning your customer engagement strategy across platforms.
