A unified approach to CRM and Marketing Automation

As a trusted Salesforce Summit Partner, FORWARD is paving the way for a future where personalized customer conversations are a key differentiator for business success. By combining centralized customer and behavioral data, AI-driven personalization, smart marketing automation, and exceptional customer service, our customers are empowered to make a real impact using Salesforce technology.

We’re bringing together the expertise of 15 highly skilled Salesforce professionals in the new team to form a strategic sparring and implementation team that delivers tangible business value across a broad range of industries. By merging our Salesforce Core and Marketing Cloud teams into one center of excellence, we not only align with Salesforce’s vision of a unified platform — we elevate it. This new integrated approach offers our customers a clear strategic roadmap and faster go-to-market through our proven accelerators.

Today, CRM, marketing, and customer service journeys can no longer be treated as separate tracks — customers experience them as one continuous conversation with your brand. Yet, it remains rare to find this level of integrated expertise within a single partner, let alone a single team like FORWARD now offers.

Our track record with leading brands like PUMA, Torfs, Carrefour, and other labels speaks for itself. We consistently deliver true omnichannel experiences across Commerce (B2C & B2B), Marketing, and CRM — helping businesses stay ahead in the fast-evolving Salesforce ecosystem. Our 100+ certified Salesforce experts are ready to grow your business.