Lunch Garden
How AI saves Lunch Garden 12 days of work per year
Lunch Garden saw an opportunity to improve their customer feedback process with FORWARD. By taking advantage of our expertise, they have successfully streamlined their feedback system, improving efficiency.
Since implementing our solution, Lunch Garden has seen remarkable improvements, including a 25-minute reduction in time spent on feedback categorisation across 100 surveys and an increased speed in uncovering insights, enabling management to make faster and more definite adjustments in the field. This efficient feedback management will allow Lunch Garden to swiftly address customer concerns and continuously improve the quality of their service. Find out more in this article.
The story of Lunch Garden
Founded in 1966, Lunch Garden has become a cornerstone in Belgium’s dining landscape, known for its fresh, affordable meals and convenient locations. Their commitment to customer satisfaction is strong, and they continually seek innovative ways to improve their service.
However, Lunch Garden faced challenges in managing customer feedback efficiently, which prompted them to seek a solution. They chose FORWARD for our customised, innovative technology solutions that align perfectly with their needs.
The goal
Lunch Garden was determined to improve the efficiency of their Net Promoter Score (NPS) evaluations. Previously, feedback was manually categorised and tagged by an employee, a time-consuming process. Seeking to automate and streamline this system, Lunch Garden partnered with FORWARD. They needed a solution that was not only efficient but also GDPR compliant, ensuring customer data privacy.
Our approach
We started this project not just as a technology provider but as a strategic partner. Starting from a strategic perspective, we worked closely with the Lunch Garden team to understand the unique challenges and goals they faced with customer feedback management. By proactively collaborating with their team, we identified opportunities for both immediate improvements and long-term enhancements, ensuring that our approach would align with their broader objectives in customer experience and operational efficiency.
Our team of experts integrated AI technology to automate the sentiment analysis of customer feedback. This involved categorising reviews with precision, tagging sentiments accurately, and ensuring swift follow-up actions. Our implementation utilised Salesforce Marketing Cloud and Salesforce Service Cloud, ensuring a smooth and robust system. Importantly, we ensured that all data was anonymised and GDPR safe, with specific requests not to train the AI on this data, preserving customer privacy.
Dries Bierens
“In less than a week, we integrated AI to revolutionize the evaluation of customer complaints, making a huge impact in a short amount of time.”
Experience the FORWARD Difference
Lunch Garden’s journey with FORWARD highlights how innovative technology can transform business processes. If you’re looking to optimise your operational efficiency and customer satisfaction, reach out to us today. Together, we can drive your business forward.
Contact us to learn more about how our solutions can benefit your company.
