Account Manager
FORWARD is a boutique agency specialising in Salesforce implementations for ambitious brands in retail, manufacturing, automotive, hospitality, groceries, and B2B industries. We are passionate about empowering businesses to harness the full potential of Salesforce to drive growth and innovation.
As a growing agency, we’re looking for an Account Manager to join our team and help our clients achieve their business goals through effective use of Salesforce. If you excel in building strong client relationships and enjoy working collaboratively with teams to deliver outstanding results, this is the role for you!
Your profile
- Based in Belgium or the Netherlands.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
- Experience delivering client-focused solutions to customer needs and understand our customers' business challenges.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills, both in Dutch as English (French is a plus).
- Experience with Salesforce or similar CRM software is a plus.
What will you be doing?
- Build and maintain strong, long-lasting customer relationships. Regular check-in, steerco’s, inspiration sessions are a must aligning on the roadmap and discuss strategy.
- Act as the lead point of contact for all client account management matters.
- Identify and grow opportunities within your customer portfolio.
- Create account plans for each customer.
- Assist with challenging client requests or issue escalations as needed.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Prepare reports on account status and keep customer records updated in our CRM system.
- Negotiate fee changes and work on RFP’s from existing clients.
- Serve as the primary link between our clients and internal teams.
- Manage a client portfolio, ensuring that our solutions align with their business objectives.
- Ensure clients receive our signature service throughout their journey with us.
What's in it for you?
A competitive
salary
challenges
career development
company culture
interesting benefits
A mobile data plan
or budget for internet
connection *
international brands
Lunch, coffee,
fruit, candy, soup,…
with international colleagues
A 60% work-from-home
flexibility *
Equipment for your
home office *
Mobility budget or
Company car & Benelux
fuel or charging card *
Free English lessons *
Healthcare insurance *
* Perks may vary per location.
Check with us for more information.
Interested? Join the Tribe! Where Passion Meets Purpose.
Complete the form, or contact us via:
Jobs: jobs@forward.eu
Internships: academy@forward.eu
You can find us here
Two heads ar better than one, and we’d love to help you. So get in touch!
Hasselt
Kempische Steenweg 311
3500 Hasselt,
Belgium
Antwerp
Veldkant 7,
2550 Kontich,
Belgium
Amsterdam
Basisweg 32
1043 AP, Amsterdam
The Netherlands
Valencia
Av. d’Aragó, 30,
46021 València, Valencia,
Spain
