Our Partners Our Partners

Salesforce

Salesforce

Connect with the modern shopper anytime, anywhere! Partnered with Salesforce we enable retailers to create and coordinate shoppers’ online experiences and create personalized, intelligent shopper journeys, wherever shoppers roam across mobile, social, digital, and store.

Amplience

Amplience

Partnered with Amplience, the Retail Engagement Platform, we can offer our clients a single platform to manage all content types - rich editorial features and blogs, shoppable videos and lookbooks, rich product configurators, dynamic media and personalized campaign content.

Xplore Group

Xplore Group

Part of Xplore Group, delivering consultancy and fully integrated end-to-end digital solutions to our clients for e-commerce, product & content management, mobile development, marketing automation, data science, integration expertise and hosting & managed services.

FORWARD Services

Through
Technology

As a Gold Partner of Salesforce, we have dedicated teams with certified people round Commerce Cloud / Marketing Cloud / Service Cloud. With more than ten years of digital commerce experience, we know the in-and-outs of a complex implementation with lots of integrations in a true omni-channel landscape. Our enthusiastic teams will work together with our clients through an agile approach so we can adopt to the rapidly changing way things get done across industries.

By
Strategy

Together with our customers, we will define a digital strategy that can be used throughout the entire organization. We will create a digital brand with targeted and personalized messages across all channels which will increase customer loyalty and satisfaction. Through our co-creation model we’ll work with you as a true partner so together we can define a unique strategy that fits your audience and goals.

With
Creativity

Our creative team will make the most wonderful designs, based on input from business and creative departments. Our creatives will guide you through the latest UX/UI rules to define a stunning website/mail template design that matches the existing branding or one that starts from scratch.

Is
Digital

The implementation of new technology is just a start. We will support our clients with the exploitation and maintenance of their platforms to get the most of it. We also enable business users with trainings and support marketing teams in creating relevant and stunning customer journeys to remember.

Solutions

We use state-of-the art Salesforce products to support both B2C and B2B companies with their digital journey. We strive for a common goal: a true omni-channel experience for the end consumer.

Marketing cloud

  • Personalized journeys across channels and devices

  • Right message at the right time

  • Customer journey management

  • Mobile messaging

  • Single environment to manage all communication channels

Commerce cloud

  • Extend digital commerce into the store

  • Get personal with recommendations

  • Unify products, pricing, and catalogs

  • Drive revenue with customer insights

  • Embrace API-first commerce

  • Launch fast with storefront blueprints

Service cloud

  • Support customers through all channels

  • Personalized customer service

  • Intelligent customer service with integrated AI

  • Personalized across digital channels, including messaging, chat and social.

  • Gain new insights through your customers

Success Stories Success Stories

Explore our customers who are succeeding with FORWARD and Salesforce.

Februari '18

JBC

March '18

Brantano

December '18

Schoenen Torfs